Privacy Policy
The purpose of this privacy policy is to provide you with clear and transparent information about the collection, use, management and protection of your personal data when you use our website. We are committed to respecting the confidentiality of your information and protecting your data in accordance with current regulations, in particular the General Data Protection Regulation (GDPR).
1. Collection of personal data
We collect personal data when you use our website, in particular when you fill in a contact form, subscribe to our newsletter or make an online purchase. The information collected may include, but is not limited to:
- Full name
- E-mail address
- Phone number
- Postal address
- Payment information
- Browsing data (cookies, IP addresses, etc.)
2. Use of personal data
The data collected is used for specific purposes, in particular:
- Provide the services requested (respond to your requests, process your orders, etc.)
- To send you commercial communications and newsletters, if you have given your consent.
- To improve the user experience on our website
- Analyse site traffic and improve performance
- Meeting our legal and regulatory obligations
3. Sharing personal data
We only share your personal data with third parties in the following cases:
- With third-party service providers who help us manage our website and process your requests (e.g. payment services, hosting, etc.).
- Where necessary to comply with a legal obligation, a court order or a request from a competent authority.
Apart from these cases, your data will not be sold, exchanged or transferred to third parties without your explicit consent.
4. Cookies
Our site uses cookies to enhance your online experience. Cookies are small files that are stored on your device when you browse our site. They enable us to remember your browsing preferences and analyse site usage. You can manage your cookie preferences directly in your browser settings or on our site.
5. Data security
We implement appropriate technical and organisational security measures to protect your personal data against loss, unauthorised access, disclosure, alteration or destruction. However, no method of electronic transmission or storage is completely secure, and although we strive to protect your data, we cannot guarantee its absolute security.
6. Data retention
Your personal data is kept for as long as is necessary to fulfil the purposes for which it was collected, in compliance with current legislation. Once this period has expired, we will delete or anonymise your data.
7. Your rights
In accordance with data protection regulations, you have the following rights with regard to your personal data:
- Right of access: You may request access to the information we hold about you.
- Right of rectification: You may request the correction of any inaccurate or incomplete data.
- Right of deletion: You may request the deletion of your data under certain conditions.
- Right to portability: You may request to receive your personal data in a structured and readable format.
- Right to object: You may object to the use of your data for direct marketing purposes.
To exercise your rights, you can contact us by e-mail at the following address: [contact e-mail address]. We will reply to your request as soon as possible.
8. Changes to the privacy policy
We reserve the right to modify this privacy policy at any time, in order to take account of legislative, regulatory or technological developments. Any changes will be published on this page, with a reference to the last update.
9. Contact
If you have any questions or concerns about our privacy policy or the way in which we process your personal data, please do not hesitate to contact us at the following address:
Groupp Europe SA
Avenue Louise, 231
B-1050 Brussels
Belgium